03 · Enterprise Agency Dashboard
Designed + launched
Multi-Site Management for Agencies
Research → roadmap → launch
Challenge
Agencies manage thousands of client
sites. They needed to automate
maintenance, triage issues on the fly,
and see Jetpack’s value clearly.
What I led
→
Led a generative and evaluative research project
to create a user-centered roadmap
→
Shipped a custom dashboard that puts core tasks
at the fingertips of busy IT professionals — triage
on the fly
→
Mapped an enterprise referral system that
delivered measurable customer value while
meeting business goals
Key results
↑40% user growth YoY · ~17
bulk-management features ·
validated user acceptance.
Mobile dashboard — site triage
or browse files
Replace
Remove
Referrals & commissions dashboard
or browse files
Replace
Remove